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Terms, Conditions and Sale Policies

Effective Date: December 2024
Last Updated: July 2026

By booking an appointment, paying a fee, or placing a deposit with Luxe and Lace, you explicitly agree to the following legally binding terms and conditions.

 

1. Strict All-Sales-Final Policy

  • No Refunds or Exchanges: All sales are final. Because bridal gowns and formalwear are specialized, made-to-order, or delicate sample items, we strictly do not accept returns, exchanges, or refunds under any circumstances.

  • Event Cancellations: This all-sales-final policy remains fully active regardless of changes to your event, including but not limited to postponements, cancellations, or changes in personal circumstances. 

  • Deposits: All booking fees, merchandise deposits, and installment payments are strictly non-refundable and non-transferable.

 

2. Gown Arrival, Inspection, and Pick-Up

  • Customer Inspection: Upon picking up your merchandise, you or your designated representative are required to inspect the garment thoroughly. Once the gown leaves our boutique premises, Luxe and Lace is no longer liable for any subsequent fabric pulling, staining, tearing, or damages.

  • Sizing Disclaimer: Special-order gowns are ordered based on the manufacturer’s standard size chart closest to your measurements. Luxe and Lace is not responsible for natural weight fluctuations, body changes, or pregnancy that may alter how the gown fits when it arrives. Alterations are almost always required and are a separate financial responsibility.

 

3. Merchandise Storage & Forfeiture Policy

  • Pick-Up Timeline: Clients will be notified immediately when their merchandise arrives. All items must be picked up within 90 of arrival notice.

  • Storage Fees: Items left past the standard pick-up window (14 days) will incur a storage fee of $10 per week.

  • Abandoned Merchandise: Any merchandise left in our boutique for more than 90 days past its arrival date without written communication or a finalized payment plan will be deemed legally abandoned. Abandoned items will be forfeited to the shop to be sold, donated, or disposed of, and all previous payments made will be lost.

 

4. Credit Card Disputes & Chargebacks

  • Agreement of Terms: By checking our mandatory online booking box or signing our in-store receipts, you acknowledge that you understand and accept our refund and cancellation policies.

  • Dispute Resolution: Any fraudulent credit card chargebacks initiated to bypass our established store policies will be aggressively defended using your digital signature, checked booking boxes, and IP address log as proof of contract.

 

5. Media & Social Media Release

  • Photo Permission: We love celebrating our clients! By participating in photos or videos taken by our staff during your appointment (such as "Saying Yes to the Dress" moments), you grant Luxe and Lace the permanent right to use these images on our social media channels, website, and promotional materials. If you prefer to keep your images private, please notify your stylist before photos are taken.

 

6. Limitation of Liability

  • Luxe and Lace acts in good faith when ordering from third-party designers and manufacturers. We are not liable for shipping delays caused by custom backlogs, natural disasters, fabric shortages, or manufacturer labor issues that fall outside of our direct control. 

Policy Updates

We may update this Privacy Policy occasionally.
Any changes will be posted here with a new “Effective Date.”
We encourage you to review this page periodically.

Contact Us

If you have questions or concerns about this Privacy Policy, please reach out to us:

Luxe & Lace Bridal and Formal Wear
📍 134 E Main St, Lock Haven, PA
📧 luxeandlacelockhaven@gmail.com
🌐 https://www.luxeandlacelockhaven.com

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